Eligibility for Refunds

• Refunds are only applicable to purchases made directly through Templatecottage.
• You must request a refund within 14 days of your purchase.
• Refunds are granted if the product is found to be defective or does not perform as described.

Non-Refundable Cases

• Customization fees are non-refundable once the work has started.
• Refunds will not be granted if the product has been downloaded and no issues are reported.
• Failure to meet the technical requirements necessary to use the product is not eligible for a refund.

Refund Process

To request a refund, please follow these steps:

• Contact us at support@templatecottage.com with your order details and the reason for the refund.
• Our team will review your request and determine its eligibility.
• If approved, the refund will be processed within 5-7 business days to the original payment method.

Customization Services

Fees for customization services are non-refundable due to the effort and time involved in tailoring the solution to your needs.

Third-Party Purchases

If you purchase our products through third-party platforms like CodeCanyon, the refund process is governed by their respective policies. Please contact their support for assistance.

Changes to This Policy

Templatecottage reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions about this Terms of Service or our practices, please contact us:

• Email: contact@templatecottage.com
• Phone: +8801830740508
• Address: Noakhali, Chittagong, Bangladesh